Online processing of investor service requests and complaints
Online processing of investor service requests and complaints by RTAs
- Holders of physical security certificates are required to submit various documents to the RTAs with respect to various service requests/ complaints including but not limited to:
a)Intimation of / updation of /change in Permanent Account Number, Nominee, Bank details, Contact details, Signature, Name etc.;
b)Processing of investor requests(Duplicate security certificates, folio consolidation, transmission, transposition etc.);
c)Services through depository participants such as dematerialization, re-materialization etc. - It is proposed to digitize this process in two phases and provide a mechanism for the investor to lodge service requests and complaints online and thereafter track the status and obtain periodical updates which would, inter-alia, confer the following benefits:
a)Database for service requests and complaints;
b)Online acknowledgement and intimation to the investor;
c)Online tracking of status of service requests and complaints by investors.
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