Status of pending complaints on SCORES
A. Status of SCORES complaints as on October 31, 2021:
| Month | Pending at the beginning of the month | Received | Disposed | Pending Actionable* | Pending complaints > 3 months | Average Resolution time in days # |
| October 2021 | 4095 | 3536 | 3676 | 4159 | 29 | 36.8 |
B.Category wise complaints pending for more than 3 months:
| S.no | Category | Number of pending complaints |
| 1 | Investment Adviser | 8 |
| 2 | Refund/Allotment/ Dividend/Transfer/ Bonus/Rights/ Redemption/Interest | 7 |
| 3 | Non-Demat/Remat | 3 |
| 4 | Registrars to an Issue and Share transfer Agents | 3 |
| 5 | Stock Broker | 3 |
| 6 | Venture Capital Funds | 2 |
| 7 | Depository Participants | 1 |
| 8 | Mutual Funds | 1 |
| 9 | Research Analyst | 1 |
| Grand Total | 29 |
Notes:-
*excludes complaints against which regulatory actions are initiated or which are under sub-judice.
# Average Resolution time is the sum total of time taken to resolve each complaint in the current month divided by total number of complaints resolved in the current month.
Also Read:
- Maintenance of current accounts in multiple banks by Stock Brokers
- Common and Simplified Norms for processing investor’s service request by RTAs and norms for furnishing PAN, KYC details and Nomination
- Securities and Exchange Board of India (Listing Obligations and Disclosure Requirements) (Sixth Amendment) Regulations, 2021.
- Schemes of Arrangement by Listed Entities
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