Status of SCORES complaints as on January 31, 2023
A. Status of SCORES complaints as on January 31, 2023
| Month | Pending at the beginning of the month | Received | Disposed | Pending Actionable* | Pending complaints > 3 months ** | Average Resolution time in days # |
| January 2023 | 2915 | 2877 | 3180 | 2603 | 11 | 31 |
B. Category wise complaints pending for more than 3 months:
| Sr No | Category | Number of pending complaints |
| 1 | Research Analyst | 5 |
| 2 | Investment Adviser | 3 |
| 3 | Non-Demat/Remat | 2 |
| 4 | Refund/Allotment/ Dividend/Transfer/ Bonus/Rights/ Redemption/Interest | 1 |
| Grand Total | 11 |
Notes:
*excludes 9 complaints against which regulatory actions are initiated or which are under sub-judice.
**excludes complaints which are pending because of enforcement action/ court order/ legal dispute/ technical problems etc.
# Average Resolution time is the sum total of time taken to resolve each complaint in the current month divided by total number of complaints resolved in the current month.
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